![]() ![]() ![]() The scammer asks for a copy of the customer's utility bill.The scammer asks the customer for the prepaid card's receipt number and PIN number, which grants instant access to the funds loaded to the card.The scammer instructs the customer to purchase a prepaid debit or credit card – widely available at most retail stores – then call him or her back to make a payment.The scammer often becomes angry and tells a customer his or her account is past due, and service will be shut off if a large payment isn't made – usually within less than an hour.If a call does not seem like it is from BGE, customers should hang up and call BGE's Customer Care representatives immediately at 1-80. BGE will not call customers to offer a discount or rebate.BGE will never ask customers for information BGE already has, including choice ID numbers, social security numbers or any other personal information.If a customer has a past due balance, they will receive multiple notifications requesting payment. Customers will never receive a single phone call claiming they have one hour before they are disconnected unless they pay immediately.BGE will never ask a customer with a past due balance to purchase a prepaid debit card to avoid disconnection.Here are some tips and red flags that customers should look out for to prevent them from becoming victims of utility scammers. BGE Customer Care representatives will work with customers to help identify assistance programs that can supplement bill payment and can help ensure service remains on during any economic adversities. Those customers should contact the company immediately at 80. Additionally, BGE is working with any customers who may be currently in arrears with their utility bill. BGE has many programs in place to help customers through temporary or extended financial hardship due to the pandemic. It is also important to remind our customers about energy assistance that is available to help meet their energy needs. "It is so disheartening that these scammers are continuing to use this time of health and financial uncertainty to attempt to deceive our customers." "These scammers are constantly changing their tactics and it's important that we remind our customers to stay vigilant to avoid becoming victims," said Tamla Olivier, senior vice president of customer operations and chief customer officer for BGE. Some scammers are also continuing to use caller ID "spoofing" to replicate a BGE's phone number. Often in these cases, a recorded message that customers hear has been duplicated by scammers, so when customers call the number provided by the scammer, it sounds like an actual business-but it is not. Once the number 1 is pressed, a live person gets on the line and demands immediate payment or personal information.īGE is also seeing calls where scammers claim, "Your meter needs to be switched out immediately or your power will be turned off." These claims are followed by a demand for immediate payment that includes Cashapp, Bitcoin, Zelle or Green Dot payment methods, and some of those calls end with the scammers texting a barcode to the customer for immediate payment. So far this month, BGE has received close to 1500 scam complaints with customers reported losing over $25,000 to utility scammers and imposters.Ĭurrently the most prevalent scam calls are robo-calls where customers are asked to "press 1" to hear about their bill and make a payment. Scams occur throughout the year, but the company has seen an increase in scam reports over the past few weeks with scammers attempting to use this health crisis to trick utility customers. 29, 2020) – As many Maryland residents continue to experience impacts from the COVID-19 pandemic, BGE is reminding customers to always be on alert for potential scams targeting utility customers.
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